Can we help Arriva Trains Wales improve its web site?

Just attempting to book train tickets on the Arriva Trains Wales web site (which we eventually gave up on, instead using the excellent designed www.eastcoast.co.uk - where you get user points for usage).

We have come to the conclusion that the Arriva Trains Wales web site is:
- unattractive to look at
- not user-friendly - command buttons are placed at extremes of pages
- difficult to find contents
- poorly designed - most of the home page consists of white space that could be used to highlight urgent news

And that's just for starters.

Can we help Arriva Trains Wales with constructive suggestions on how its web site, designed to sreve the people of Barry and beyond - could be better designed?

Any suggestions?
edited on Nov 16, 2013 by Barry Ideas Bank

Rodrigo Heffner Jan 14, 2014

I've given up trying to use Arriva's website. It's terrible - specially in mobiles and tablets.

 

I like www.trains.im . It's simple, quick and mobile friendly, but it only checks timetables.

Reply 1

Barry Ideas Bank Jan 25, 2014

Thanks for the comment and alternative suggestion for train timetables.

Reply 0

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