Key things you need to know:
- We use your personal information to provide the services to you and manage your registration, complaints and
- We never sell your personal information to third parties.
information about how they may also use your personal information.
- Remember that when you post to a Community, other people will be able to see it.
- We store your personal information in Europe.
- We may send you invitations to participate in other Communities which we think may be of interest to you based on your
past activity and profile information.
- We won't send you marketing messages about other people's goods and services.
"Site") and 'Communities' accessed through it.
policy which explains the way in which they may also use your personal information as a result of your participation in their Community (we call this a “Community Specific Privacy
7907506. Our registered office and main trading address is at 88-90 North Sherwood Street, Nottingham NG1 4EE. Our VAT number is 128527015. We are the data controller for the purposes of UK data
protection legislation. We are registered with the Information Commissioner's Office, which you can access and find more information about here.
Collection of personal information
- Personal Information means information that identifies you personally such as your name, photo or contact details or
data that can be linked with such information in order to identify you.
- Your personal information is collected:
- when you register (contact details, user name, profile image, interests etc);
- when you submit a form to us, for example to see a web demonstration or a general enquiry;
- from your activity (for example traffic data which shows usage of the Site and Communities, ideas you are contributing, the
categories you are posting ideas in, users you follow, comments you make and ideas you vote for or list as your favourite); and
- from time to time through other forms we may ask you to fill in to provide additional information, for example when you sign up to a
How your personal information is used
- We use the personal information in the following ways:
- to maintain your account and registration and provide the services to you;
- to tailor our communications to you;
- to invite you to participate in other Communities we think you may be interested in (either through the platform or email) based on
your past activity and profile information;
- to investigate and address queries, questions and complaints;
- to update you on any developments or information about our services;
- to understand how the Site and Communities are used and for general research purposes;
- for administration (including to respond to any comments or feedback); and
- if you are a paying customer, for credit referencing purposes to check your details and identity with fraud protection agencies to
prevent fraud, to help us make decisions about credit and credit related services, to trace debtors, recover debts and manage your accounts.
Who can see and access my personal information?
- If you contribute to a Public Community, this means that your profile and what you post there (including who you choose to follow and
what you have voted for) can be seen by other users including people just visiting that Community.
- If you are contributing to a Private Community, your profile and what you post there (including who you choose to follow and what you
have voted for) can only be seen by the Community Owner and other users who have been granted access to participate in that Private Community.
- We may pass your personal information to: (i) suppliers, such as technology services firms, in order to enable us to provide the
services to you; and (ii) law enforcement agencies, regulators, courts or other public authorities if we have to, or are authorised to by law.
- We don't sell your personal information to third parties and don’t provide personal information to Community Owners beyond that which
You have the right to:
- request a copy of the personal information that we hold on you and to have any errors in that information corrected. Currently there
is a charge of £10 to receive such a copy;
- request that we rectify any errors in personal information that is held by us;
- withdraw your consent to the processing of your personal information at any time by terminating your account; and
- opt out of receiving emails from us notifying you about other Communities we have which we think may be of interest to you.
- We may collect information about your computer, including where available your IP address, operating system and
browser type. This is statistical data about our users' browsing actions and patterns and does not identify any individual. When you use a mobile or desktop device to connect to the Site or
Communities, the details of the device, for example, model number or operating software version, may be sent to us.
- We use cookie files which are stored on the hard drive of your computer. We use the following types of cookies:
- Login cookies. These help to distinguish you from other users and enable us to provide you with a good experience. The
information they use is your email address and an alphanumeric session key to help us recognise you when you return to the Site or relevant Community. It will typically last for two weeks from
the time you log in if you remain logged in, or it will be deleted immediately when you log out.
- Statistic tracking cookie: This is used to recognise that a user has previously visited a relevant Community, so that we may
distinguish them from a user visiting for the first time. No identifiable personal information is contained within this cookie. It will typically last for 12 months.
patterns of usage. These typically last for up to 2 years.
- Community specific cookies. Sometimes, Community Owners may use other cookies for their Community. You should read their
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However,
system will issue cookies when you login.
We take appropriate technical and operational measures to protect the personal information it gathers and processes about you. You should always bear in mind that there is no such thing
as 100% information security. For example, communications over the internet and mobile phone networks aren’t completely secure and we can’t accept responsibility for unauthorised access or
loss of personal information that is beyond its control. You also need to take steps to protect your log in details, use anti-virus software and to act sensibly when providing personal
information. If you have any concerns then do contact us.